New Start Recovery Solutions Reno writes and certifies a Return to Work Order for our patients who need one.
Do I have to go to a treatment center near me?
Insurance coverage and EAP Programs vary. We will assist in verifying benefits.
For Questions or Immediate Help – Call Admissions at 866-303-6275 for assistance.
What is the point of Employee Assistance Programs (EAPs)?
An Employee Assistance Program (EAP) is a voluntary, work-based program that offers free and confidential assessments, short-term counseling, referrals, and follow-up services to employees who have personal and/or work-related problems. EAPs address a broad and complex body of issues affecting mental and emotional well-being, such as alcohol and other substance abuse, stress, grief, family problems, and psychological disorders. EAP counselors also work in a consultative role with managers and supervisors to address employee and organizational challenges and needs. Many EAPs are active in helping organizations prevent and cope with workplace violence, trauma, and other emergency response situations.
Contact your union or company HR department and ask about EAP Programs.
How much will my insurance cover?
New FAQ : AnswerWe are in-network with the following insurers:
Aetna ∙ Anthem Blue Cross ∙ Blue Shield of California ∙ Beacon Health Options ∙ Contra Costa ∙ Halcyon Behavioral ∙ Kaiser ∙ Magellan Health ∙ MHN ∙ TriWest
We also work out of network with most PPO insurance
We Work With:
∙ Union and EAP Programs
∙ We are a VA Community Care Provider
∙ We are in-network with TriWest.
Please Note: We cannot accept Medicare, Medicaid or Medi-Cal.
How does disability or the Family Medical Leave Act (FMLA) apply?
From https://www.dol.gov/general/topic/benefits-leave/fmla
The Family and Medical Leave Act (FMLA) is a law passed in January of 1993. The FMLA provides eligible employees with up to 12 weeks of unpaid, job-protected leave per year. The employee’s health benefits must also be maintained during these 12 weeks.
According to the United States Department of Labor, if you would like to take FMLA leave to enroll in a drug rehab program (or for any other purpose), you must meet the following requirements:
- You must be employed by a covered employer
- You must have worked for your employer for at least 12 months
- You must have at least 1,250 hours of service for your employer during the 12 month period immediately preceding the leave
- You must work at a location where your employer has at least 50 employees within 75 miles
See More Info at https://www.dol.gov/whd/fmla
Every employer’s FMLA policy is different, so your employer may require that you request FMLA leave within a certain time frame before leaving for rehab. Your employer may also request certification from a health care provider or a second or third medical opinion, at their expense, not yours.
To determine the terms and conditions of for a FMLA leave, contact your Union Rep or Employee Assistance Program EAP.
Will I get fired if I tell my union rep about mental health or substance abuse?
New FAQ : AnswerBoth the Americans with Disabilities Act (ADA) and the Family and Medical Leave Act (FMLA) protect addicted individuals from discrimination and help them get the treatment they need without losing the jobs they need to survive.
Once you enter a rehabilitation program, you’re protected by the ADA and cannot be fired for reasons related to your addiction or the treatment process, even if it causes you to miss work. This applies to all state and local government employers and private companies with 15 or more employees.
Who Will Benefit from our Outpatient Mental Health Programs?
Ideal candidates for our primary mental health programs are those who need:
• One-on-One Individual Therapy
• Group Therapy
• IOP Intensive Outpatient Programs (individual therapy + group sessions three days/week)
• Outpatient Step Down Treatment
• Extended Care and Support
• Dual Diagnosis (co-occurring disorders) Treatment
• Relapse Support
• PTSD Therapy and Support
• Trauma Therapy and Support
• Ages 18+
What Mental Health Treatment Options are Available?
- Individual or Group Therapy
- Trauma-informed Therapy
- Cognitive Behavioral Therapy (CBT)
- Dialectical Behavior Therapy (DBT)
- Trauma and PTSD Treatment
- Brainspotting (trauma resolution)
- Chemical Dependency and Relapse Prevention
- Life Skills Training
- Mindfulness and Meditation
- Interpersonal Effectiveness
- Emotional Regulation
- Distress Tolerance
What Mental Health Issues are Treated?
Our licensed therapists work with those struggling with trauma, depression, anxiety, eating disorders, psychosis (both drug induced and organic), personality disorders, and other mental health issues.
We specialize in treatments for Dual Diagnosis (mental health issues with addiction), Trauma, PTSD, Stress Management, Anxiety, Depression, Grief and Loss.
All our programs treat the whole person with evidence-based trauma-informed care.
What is Outpatient Mental Health Care Treatment?
Our primary mental health care is customized and personalized for the needs of each individual.
Outpatient primary mental health treatment options:
•Individual Therapy
•Group Therapy
•IOP Intensive Outpatient Programs
•Veterans PTSD Programs
As a part of our Recovery Happens Counseling Services programs in Northern California – individual mental health therapy is now available in our Sacramento locations.
We accept most insurance – we are in-network with TriWest.


